Unbeatable prices on lumber.
Good selection, and better prices than other lumber yards.
Great prices on deck screws too! Have used them for 10+ years and have not found an equal lumber yard in North Alabama.
Flanagan Lumber Company is a company whose time has past. They are apparently geared to doing business with a few contractors and absolutely have no interest in selling to homeowners. They are stubborn, self-serving, inflexible--often downright hostile to homeowner customers. They have a terrible return policy. In their minds, they or any of their employees never make mistakes. Flanagan's is perfect. If a mistake was made, it was always the customer's fault. If they deliver the wrong materials, and you haul it back to the store, they will charge you a 25 percent "restocking" fee to take it back. Makes Lowe's and the Home Depot look look really good. When you complain, they will tell you that they have been around a long time and they've always done it this way: the maxim of a company unwilling to change to serve their customers or the times. You can't continue in the past. The future will catch up with you. I avoid Flanagan's at all costs.
Not a good experience. I felt tolerated, not appreciated, like I interrupted their day. They delivered the wrong materials (wrong sizes, wrong colors). When I called to ask, they said they would accept returns if I brought the stuff back to the store. I rented a truck and took it all back. Then, I'm told there is a 25 percent re-stock fee on all returns. Fine, I say, except that you sent me the wrong materials. Can you please waive the 25% return fee? "No, we never do that," Flanagan says, "We sent you exactly what you asked for." So I paid full price, plus an extra 25% plus the cost of a rental truck to haul the returns back to them--all for the privilege of doing buz with the Flanagan Bros. Also, they would not issue a refund in the store, I had to wait for it to come by check in the mail (which they did send promptly). I've since purchased at Lowe's in Athens and really enjoyed lower prices plus a much improved attitude.
I'd rather go to Lowe's or a big chain store. Not worth the trouble.
Flanagan Lumber Co Inc is a US Hardware Store based in Athens, Alabama. Flanagan Lumber Co Inc is located at 107 Shaw St N, Athens, AL 35611, USA.
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